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Shipping Policy

Fast, reliable delivery to your doorstep

Shipping Overview

We are committed to delivering your orders quickly and safely. All orders are processed within 1-2 business days and shipped via trusted carriers to ensure your items arrive in perfect condition.

Shipping Methods & Rates

We offer multiple shipping options to meet your needs. Choose the method that works best for you at checkout.

Shipping Method Delivery Time Cost
Standard Shipping 5-7 Business Days £4.99
Express Shipping 2-3 Business Days £9.99
Next Day Delivery 1 Business Day £14.99
Free Shipping 5-7 Business Days Orders over £50

Processing Time

Orders are processed Monday through Friday, excluding public holidays. Orders placed after 2 PM will be processed the next business day. Please allow 1-2 business days for order processing before shipment.

International Shipping

We ship to most countries worldwide. International delivery times vary by destination and typically range from 7-21 business days. Customs fees and import duties may apply and are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided. Please allow 24 hours for tracking information to update.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.

Important Notice

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for packages shipped to incorrect addresses provided by the customer.

Return Policy

We want you to be completely satisfied with your purchase

We offer a hassle-free return policy to ensure your complete satisfaction. If you're not happy with your purchase, we're here to help.

Return window

You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be returned in their original condition with all tags attached.

Return conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase
  • Free from any signs of wear or damage

How to return

Follow these simple steps to return your item:

  1. Contact our customer service team to initiate your return
  2. Pack your item securely in its original packaging
  3. Include your order number and reason for return
  4. Ship the item back to our returns address
  5. We'll process your return within 5-7 business days of receipt

Refunds

Once we receive your return, we'll inspect the item and process your refund. Refunds will be issued to your original payment method within 5-10 business days. Please note that it may take additional time for your bank to process the refund.

Exchanges

If you'd like to exchange your item for a different size, color, or product, please contact our customer service team. We'll be happy to help you find the perfect replacement.

Return shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-returnable items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made items
  • Final sale items
  • Items marked as non-returnable
Important note

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.

Need help with a return?

Our customer service team is here to assist you with any questions about returns or exchanges.